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Privacy Policy

At Inman Digital Envision Agency Cleveland LLC, doing business as I.D.E.A. Cleveland, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.ideacleveland.com, contact us, subscribe to our communications, purchase services, or otherwise interact with our business.

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By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

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1. Introduction and Scope

This Policy applies to personal information processed by Inman Digital Envision Agency Cleveland LLC in connection with our website, marketing communications, client inquiries, proposals, agreements, and video marketing services.

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Our contact details:

 

2. Information We Collect

We collect information that helps us operate our business, respond to inquiries, provide services, improve our website, and communicate with clients and prospects.

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2.1 Personal Information You Provide

  • Contact information: name, company name, email address, phone number, mailing address, and similar contact details.

  • Business information: job title, company website, industry, marketing goals, project details, and information shared during discovery calls or client onboarding.

  • Communications: messages you send us through email, website forms, scheduling tools, social media, or other channels.

  • Client service information: files, video assets, project notes, brand materials, content calendars, account preferences, and other materials you provide so we can perform our services.

  • Payment and billing information: billing address, invoice details, and payment-related information. We do not intentionally store full payment card numbers. Payment processing may be handled by third-party processors.

 

2.2 Information Collected Automatically

  • Device and usage information: IP address, browser type, device type, operating system, referring pages, pages visited, time on page, and general interaction data.

  • General location information: approximate location inferred from IP address.

  • Cookies and similar technologies: cookies, pixels, analytics scripts, and similar technologies used for site functionality, analytics, performance, and marketing measurement.

 

2.3 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as health information, racial or ethnic origin, political opinions, religious beliefs, biometric data, or precise geolocation data through our general website or marketing services. If sensitive information is ever required for a specific project, we will identify the purpose and obtain appropriate permission where required by law.

 

3. How We Use Your Information

We may use personal information for the following purposes:

  • To respond to inquiries, schedule calls, and communicate with you.

  • To prepare proposals, estimates, agreements, invoices, and client onboarding materials.

  • To provide video marketing, content strategy, editing, podcast, YouTube, and related marketing services.

  • To manage client projects, including reviewing files, organizing content, creating deliverables, and providing customer support.

  • To send marketing communications, newsletters, event invitations, resources, or updates when permitted by law or with your consent where required.

  • To analyze website performance, improve user experience, measure marketing effectiveness, and understand what content is useful to visitors.

  • To protect our website, business, clients, and systems from fraud, abuse, security threats, or unauthorized access.

  • To comply with legal, tax, accounting, contractual, and regulatory obligations.

 

Where required by applicable law, our legal bases may include performance of a contract, legitimate business interests, consent, and compliance with legal obligations.

 

4. How We Share Your Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may share personal information in limited circumstances, including:

  • Service providers: vendors that help us operate our website and business, such as website hosting, email marketing, analytics, payment processing, scheduling, cloud storage, project management, video editing, podcast hosting, and customer relationship tools.

  • Client-approved collaborators: contractors, editors, designers, writers, producers, or other service partners who assist with client work when needed.

  • Legal and compliance purposes: when necessary to comply with law, respond to legal process, enforce agreements, protect rights, prevent fraud, or address security issues.

  • Business transfers: in connection with a merger, sale, financing, acquisition, reorganization, or transfer of business assets.

  • With your consent: when you direct us or authorize us to share information for another purpose.

  • Aggregated or de-identified information: information that cannot reasonably be used to identify you.

 

Some analytics, advertising, or social media tools may involve data sharing that certain laws define as “sharing” for cross-context behavioral advertising. Where required, we will provide appropriate choices or opt-out mechanisms.

 

5. Cookies, Analytics, and Tracking Technologies

Our website may use cookies, pixels, log files, analytics tools, and similar technologies. These tools may help us remember preferences, understand traffic, measure content performance, improve the website, and evaluate marketing campaigns.

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You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

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Examples of tools that may be used include website analytics, email marketing analytics, social media pixels, scheduling tools, embedded video players, and similar third-party platforms. The specific tools used may change over time as our business needs change.

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6. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These may include secure systems, access limits, password protection, vendor controls, and data minimization practices.

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No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs. When information is no longer needed, we will delete, anonymize, or securely retain it as permitted by law.

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7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to legal and business exceptions.

  • Object to or restrict certain processing of your information.

  • Withdraw consent where processing is based on consent.

  • Request data portability where applicable.

  • Opt out of certain marketing communications.

 

To exercise privacy rights, contact us at chris@ideacleveland.com. We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

Marketing emails may include an unsubscribe option. You may also contact us directly to opt out of non-transactional communications.

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8. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing of personal information. We will not discriminate against you for exercising these rights.

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The categories of personal information we may collect include identifiers, commercial information, internet or network activity, professional or employment-related information, and communications with us. We use and disclose this information for the business purposes described in this Policy.

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To submit a California privacy request, contact chris@ideacleveland.com. If our website uses tools that constitute a “sale” or “sharing” under California law, we will provide a method to opt out where required.

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9. International Visitors

Our business is based in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

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Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

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10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information without appropriate consent, we will take reasonable steps to delete it.

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11. Links to Other Websites

Our website, emails, or content may contain links to third-party websites, platforms, videos, podcasts, social media pages, scheduling tools, or resources that we do not operate. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing information to them.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Changes are effective when posted unless otherwise stated.

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13. Contact Us

Questions, requests, or complaints about this Privacy Policy may be sent to:

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